FAQs
YOU MAY BE WONDERING...
- When will my order ship?
- Our products ship after 1-3 days after you placed the order
- Yes! We will send you an email as soon as your order is placed summarizing all the details.
3. Can I cancel my order?
- No/Yes, we will ship the item to your address. However, once you receive your item(s), you can ship it back to us and once we receive it, we will FULLY refund you.
- We value our customer experience. If you have any problems contact us for further solutions.
- Step 1: E-mail us with your order # and name.
-With a subject of (Refund Request)
-List your product and why you want to return it
- Step 2: Our team will contact you (usually within 24 hours) with our address to ship your item back.
- Step 3: Ship your item back to us. Once we receive it, we will inspect it.
- Step 4: If all is good, we will fully refund your item. Once we issue the refund, you will get an e-mail showing all details and the money will be deposited back into your account :)
5. What payment methods are accepted?
- We accept all major credit cards from any country including:
Visa, Mastercard, American Express, Dankort, Discover, Cirrus and more.
6. Are there any additional fees I have to pay?
- No handling/processing fees are ever charged.
7. My order won't go through, help!
- Ensure that the billing address you entered matches that of your credit card.
- anywhere from 00.01 to 9.99 for shipping!
9. Who ships my package?
- Canadian orders are delivered via Canada Post. US orders are delivered by either USPS, FEDEX, e-packet or Korea Post. International orders may be delivered by Korea Post, e-packet, or a local mail courier depending on the service available.
9. How fast is the delivery time?
- Delivery time is usually 7-30 Days
10. Oops - I put the wrong shipping address!
- If you need to update your address, select the contact us tab and send us a message and within 24 hours of placing your order and we can change it for you.